Privacy Policy

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy below.


Your privacy is very important to Pacific Sleep Services. Pacific Sleep Services highly values the strong relationship we have with our customer.

You may browse any area of this site without providing any personal information. However should you wish to become a customer with us, contact us or buy a product, we will need to collect some personal information from you.

Personal Information

Information collected from customers when signing up or purchasing from our on-line store is used for billing, administration and occasional marketing purposes only and will be kept confidential.

Pacific Sleep Services collects and uses your personal information, including your name, physical address, telephone number(s) and e-mail addresses, to operate the Pacific Sleep Services site, perform on-line store related billing and deliver the services and products you have requested. Occasionally, Pacific Sleep Services also uses your personally identifiable information to inform you of other products or services available from us and this may include information relation to promotions, discounts or new products on our on-line store.

Pacific Sleep Services will not release, sell, rent or lease any information about our customers without their express consent except in the following circumstances:

  • To banks and credit card processors, including PayPal, to process and collect payments
  • When required by legal process or to comply with court orders

Pacific Sleep Services will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Pacific Sleep Services stores or transmits for its customers. The circumstances under which Pacific Sleep Services will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of Pacific Sleep Services and its customers;
  • it is required to cooperate with interception orders, warrants, or other legal process that Pacific Sleep Services determines in its sole discretion to be valid and enforceable;
  • It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Pacific Sleep Services and appear to pertain to the commission of a crime.

From time to time, Pacific Sleep Services may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Data storage, security, use and disclosure

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. When visitors use the Pacific Sleep Services website, information such as the ISP's domain, the time accessed and the pages visited may be stored by Pacific Sleep Services. This is to analyse the web traffic and improve content of the site. By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our the server, administer our website and to track web usage. This information is used internally and when required is shared with eCorner for diagnostic issues.

Pacific Sleep Services site occasionally contains links to other sites. Pacific Sleep Services is not responsible for the privacy practices or the content of other Web sites.


A cookie is the term given to describe a type of message that is given to a webserver from a web page. The main purpose of a cookie is to identify users and possibly prepare customised Web pages or to save site login information for you. The Pacific Sleep Services web site use "cookies" to help you personalise your online experience. Cookies cannot be used to deliver viruses to or run programs on your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Of course, you have the ability to decline cookies. As most web browsers automatically accept cookies, you may have to modify your browser setting to decline these. If you choose to decline cookies, you may not be able to fully experience the interactive features of the web site.

Update of Privacy Policy 

Pacific Sleep Services is constantly trying to improve and enhance its products and services to our clients, additionally as the Federal Government introduces new privacy legislation we may update this policy in the future. Any changes to this policy will be updated on this page on the Pacific Sleep Services website.

Questions or concerns?

Ask away – one of our friendly team members will get back to you within 24 hours.

    Pacific Sleep acknowledges the Traditional Owners of country throughout Australia and recognises their connection to lands and waters where we live, learn and work.
    We pay our respects to them and their cultures; and to elders past, present and emerging.

    Pacific Sleep acknowledges the Traditional Owners of country throughout Australia and recognises their connection to lands and waters where we live, learn and work.
    We pay our respects to them and their cultures; and to elders past, present and emerging.