Privacy Policy



Your privacy is very important to Pacific Sleep Services. Pacific Sleep Services highly values the strong relationship we have with our patients.
You may browse any area of this site without providing any personal information. However should you wish to become a patient with us we will need to collect some personal information from you.

Personal Information

All information collected from patients when contacting Pacific Sleep Services is used for patient records, billing and administration purposes only and will be kept confidential.
Pacific Sleep Services will not release, sell, rent or lease any information about our patients without their express consent except in the following circumstances:
To banks and credit card processors, to process and collect payments or to liaise with Medicare.
When required by legal process or to comply with court orders
Pacifc Sleep Services will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Pacific Sleep Services stores or transmits for its patients. The circumstances under which Pacific Sleep Services will disclose such electronic patient communications are when:
it is necessary in order to provide service to the patient;
it is necessary to protect the legitimate interests of Pacific Sleep Services and its patients;
it is required to cooperate with interception orders, warrants, or other legal process that Pacfic Sleep Services determines in its sole discretion to be valid and enforceable;
it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Pacific Sleep Services and appear to pertain to the commission of a crime.
Pacific Sleep Services collects and uses your personal information to operate and deliver the services you have requested.
From time to time, Pacific Sleep Services may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Data Storage, Security, Use and Disclosure.

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. When visitors use the Pacific Sleep Services website / services, information such as the ISP’s domain, the time accessed and the pages visited may be stored by Pacific Sleep Services. This is to analyse the web traffic and improve content of the site. By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our the server, administer our website and to track web usage. This information is used internally and when required is shared with our IT provider for diagnostic issues.

Pacific Sleep Services site occasionally contains links to other sites. Pacific Sleep Services is not responsible for the privacy practices or the content of other Web sites.

Pacific Sleep Services uses Coreplus to store medical data, and this is a cloud based application based in Australia.


A cookie is the term given to describe a type of message that is given to a webserver from a web page. The main purpose of a cookie is to identify users and possibly prepare customized Web pages or to save site login information for you. The Pacific Sleep Services web site use “cookies” to help you personalise your online experience. Cookies cannot be used to deliver viruses to or run programs on your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Of course, you have the ability to decline cookies. As most web browsers automatically accept cookies, you may have to modify your browser setting to decline these. If you choose to decline cookies, you may not be able to fully experience the interactive features of the web site.

Update of Privacy Policy

Pacific Sleep Services is constantly trying to improve and enhance its services to our patients, additionally as the Federal Government introduces new privacy legislation we may update this policy in the future. Any changes to this policy will be updated on this page on the Pacific Sleep Services website.